Customer FAQs
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Frequently Asked Questions by Customers
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What is Loyalty Draw and how does it work?
Loyalty Draw is a digital caolition loyalty program that works across many local shops, restaurants, gyms, and attractions. You earn rewards and entries into a monthly $3,000 prize pool by scanning a verified QR code at participating businesses — no paper cards or app downloads required.
How do I join Loyalty Draw?
Go to loyaltydraw.com/account/register on your phone, sign up for a free account, and start scanning at participating businesses.
Where can I read the official rules?
You can view the complete contest terms, eligibility requirements, and prize details in our Official Rules.
Do I need to download an app?
No. Loyalty Draw works entirely in your browser — just visit loyaltydraw.com/game to scan QR codes, check rewards, and view participating locations.
How do I scan QR codes safely?
Use Loyalty Draw’s Safe QR Scanner by opening loyaltydraw.com/game and tapping “Safe QR Scanner”. Every Loyalty Draw code is verified, and each link is checked against Google Safe Browsing to block unsafe or misleading websites.
Is Loyalty Draw free to use?
Yes. There is no cost for customers to join or use Loyalty Draw.
Do I need to make a purchase to enter the monthly draw?
Some locations require a purchase before you can scan their Loyalty Draw code. Others offer non-purchase rewards, such as arriving on time for an appointment, and some may even allow a free scan just for visiting.
What prizes can I win each month?
Each month, Loyalty Draw gives away $3,000 in prizes: one prize of $1,000, ten prizes of $100, and one hundred prizes of $10.
What happens when I scan a Loyalty Draw QR code?
Your visit is logged, you play a game to earn entries into the monthly prize draw, and any applicable rewards are automatically added to your account.
How do I earn entries into the monthly draw?
Each verified scan at a participating business allows you to play a simple game to earn one, two or three entries into the monthly draw. You can also earn free entries by logging into your account daily.
When are winners announced?
Winners are announced monthly on loyaltydraw.com and will also be contacted directly by email.
How will I know if I’ve won a prize?
You will receive an email notification and see your win displayed in your Loyalty Draw account.
Can I win more than one prize in the same month?
Yes. Each entry has its own chance to win, so multiple wins are possible.
Do my entries carry over to the next month?
No. Entries automatically reset each month.
What is a punch card and how does it work?
A punch card is a digital rewards tracker for repeat visits — for example, “Buy 9 coffees, get the 10th free.” Show your Loyalty Draw Card to the provider at checkout so they can scan it and add your punches instantly.
Where can I use Loyalty Draw near me?
Sign in to your account to view the live map of "Rewards Near Me" to find participating businesses in your area.
Can I use Loyalty Draw in different cities?
Yes. Your account works anywhere Loyalty Draw is available.
Where is Loyalty Draw available?
Canada-wide (excluding QC for now). New cities are added regularly.
Is Loyalty Draw available in Quebec?
Not yet. Quebec is excluded from the prize draw due to provincial regulations, but may be added in the future.
Why is Quebec excluded from the monthly draw?
Quebec has specific legal requirements for promotional contests. Loyalty Draw is working toward compliance before launching in the province.
How do I track my punches and rewards?
Log in to your account to view your loyalty card, punches earned, and available rewards.
What is the VIP of the Year program?
VIP of the Year is our way of thanking early supporters who believe in Loyalty Draw. Your purchase helps cover the real costs of running the program — from secure hosting and data storage to maintaining the $3,000 monthly prize pool and improving features like the Safe QR Scanner. It also shows potential sponsors and local businesses that people are excited about Loyalty Draw, which leads to more rewards and faster growth. You’ll have VIP status for the rest of the calendar year (no matter when you join in 2025) along with special recognition and occasional perks.
How do I access my loyalty card on my phone?
Save loyaltydraw.com/game to your home screen or add your digital card to Apple Wallet or Google Wallet for quick access.
Can I use Loyalty Draw without logging in?
No. Logging in is required to track visits, entries, and rewards accurately.
What devices are supported for Loyalty Draw?
Loyalty Draw works on most smartphones, tablets, and computers with an internet connection and a modern browser.
Can children use Loyalty Draw?
Yes, with parental or guardian consent. Children can participate in rewards and punch cards, but legal restrictions apply to contest entries depending on age.
What personal information do I need to provide?
Only basic contact information, such as full name and email, is required for signup.
Is my data safe with Loyalty Draw?
Yes. All data is encrypted and stored in accordance with Canadian privacy laws.
Can I transfer my rewards or punches to someone else?
No. Rewards and punches are tied to your account and are non-transferable.
What should I do if my QR code scan doesn’t work?
Check your internet connection and try scanning again. If issues persist, contact Loyalty Draw support.
How do I contact support for Loyalty Draw?
Visit the contact page at loyaltydraw.com/contact or email help@loyaltydraw.com for assistance.