Privacy policy

 

Last updated: Feb 1, 2026

This Privacy Policy describes how Loyaltydraw.com Inc. (“Loyalty Draw”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website (loyaltydraw.com, the “Site”), use our services, participate in promotions, or otherwise engage with us (collectively, the “Services”).

By using our Services, you agree to the practices outlined in this Privacy Policy. Please read it carefully.

1. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We’ll post updates to this page and revise the "Last updated" date accordingly. Where required by law, we’ll notify you of significant changes.

2. What We Collect and How We Use It

We collect and use personal information to provide, improve, promote, and secure Loyalty Draw, and to meet legal obligations.

A. Information You Provide Directly

Depending on how you use our Services, you may provide:

  • Contact Info: Name, phone number, email, mailing address.
  • Account & Authentication Info: Email address, one-time login codes, authentication/session tokens, and security-related logs.
  • Order Info: Purchases, shipping/billing addresses, payment confirmation (payment details are processed by our payment processors).
  • Support Messages: Content submitted through help requests, email, or chat.
  • Contest / Prize Claim Info (where applicable): Information needed to administer a contest, confirm eligibility, and deliver prizes (for example name, contact details, age eligibility, mailing address). Where required by the Official Rules or to comply with legal or fraud-prevention requirements, this may include identity/eligibility verification information (such as date of birth, address, and verification documents) and, for Users under the age of majority, parent/legal guardian information to complete prize claiming.

Why: To deliver services, administer contests, process transactions, fulfill rewards, provide support, prevent fraud, and meet legal obligations.

B. Information We Collect Automatically

When you interact with the Site, we may collect:

  • Device & Browser Info: IP address, operating system, browser type.
  • Usage Data: Pages visited, time on site, clicks, interactions.
  • Cookies & Similar Technologies: To remember preferences, enable login, run analytics, and tailor promotions.

Why: To operate the Site, enhance user experience, prevent fraud, and analyze performance.

C. Information from Third Parties

We may receive limited information from:

  • Service Providers (e.g., payment processors, hosting, customer support, delivery, reward fulfillment, identity/eligibility verification providers)
  • Marketing Partners (e.g., ad platforms, email providers)
  • Analytics Providers (e.g., behavior trends, campaign performance)

Why: To fulfill services (including rewards and prize delivery), improve marketing accuracy and measurement, monitor system activity, and secure the Services.

3. How We Use Personal Information

We use your information to:

  • Provide, operate, and improve the Services.
  • Create and manage accounts, authenticate logins, and secure the platform.
  • Process orders, provide subscriptions, and facilitate reward redemptions.
  • Administer promotional contests (where available), including verifying eligibility, selecting winners, and delivering prizes.
  • Process Token redemptions, check inventory/eligibility, fulfill rewards, and maintain audit logs for fraud prevention.
  • Communicate with you (e.g., support, security notices, service announcements).
  • Send optional promotional communications where we have consent or another lawful basis, and always with an opt-out mechanism.
  • Prevent fraud and abuse and enforce our Terms of Service.
  • Comply with legal requirements and respond to lawful requests.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login and preferences
  • Analyze user behavior and site performance
  • Tailor promotions and advertisements

You may manage your cookie preferences through your browser. Disabling cookies may affect site functionality.

Where required by applicable law, we treat recognized opt-out preference signals (including Global Privacy Control (GPC) where supported) as a request to opt out of certain tracking or targeted advertising activities.

5. How We Share Your Information

We may share your personal information with:

  • Service Providers: e.g., payment processors, hosting, support, delivery, reward fulfillment, and identity/eligibility verification providers, to perform services on our behalf.
  • Providers: when you interact with a Provider (for example, scanning a Provider QR code, progressing toward a Provider reward, redeeming a Provider offer, or submitting Provider-facing feedback where applicable), we may share the information reasonably necessary to operate the experience, prevent fraud, and enable the Provider to fulfill the offer (for example, scan confirmation, reward status, and limited account identifiers).
  • Marketing and Analytics Partners: for measurement, analytics, and (where permitted) targeted advertising. This may include limited identifiers such as cookie IDs, device identifiers, and in some cases hashed identifiers (such as hashed email), in accordance with your choices/consent and applicable law.
  • Legal or Regulatory Authorities: where legally required, to protect rights/safety, or to respond to lawful requests.
  • Corporate Affiliates or Successors: in connection with mergers, acquisitions, reorganizations, or asset sales.

We do not sell your personal information for monetary gain. Where applicable, we may share certain data with marketing providers for advertising and measurement purposes, as permitted by law and in accordance with your preferences and choices.

6. Your Rights and Choices

Under Canadian law, you have the right to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Delete personal information, subject to legal retention requirements
  • Withdraw Consent for specific uses, such as marketing
  • Challenge Compliance and file complaints with a privacy regulator

Depending on where you live, you may have additional privacy rights under local laws. We will comply with applicable privacy requirements based on your location and the Services you use.

To exercise these rights, contact us at hi@loyaltydraw.com. We may need to verify your identity before processing your request.

You may also opt out of promotional communications at any time by using the unsubscribe link in our emails (or other opt-out mechanisms we provide). Transactional or service-related messages (e.g., security notices, receipts) may still be sent as permitted by law.

7. Children’s Privacy

Loyalty Draw is intended for Users who are at least thirteen (13) years of age (or the minimum age permitted to use the Services in your jurisdiction). The Services are not directed to children under 13.

If you are under the age of majority in your jurisdiction, you may use the Services only with the consent and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information. Parents or legal guardians may contact us at hi@loyaltydraw.com to review or request removal of a dependent’s data.

For promotional contests, Users under the age of majority may be required to have a parent/legal guardian complete prize claiming on their behalf, as described in the Official Rules.

8. Data Security and Retention

We use industry-standard security practices to safeguard your personal information. However, no method of transmission or storage is 100% secure.

We retain personal information only as long as necessary to:

  • Provide and secure the Services
  • Administer contests, rewards, and redemptions
  • Prevent fraud and abuse
  • Comply with legal and accounting obligations
  • Resolve disputes and enforce our agreements and policies

We may retain contest and redemption logs for a period necessary to administer programs, prevent fraud, and meet legal/accounting requirements.

9. International Transfers

If you access Loyalty Draw from outside Canada, your data may be processed in Canada or other countries where our third-party service providers operate. These countries may have different privacy laws.

Where required, we implement contractual and other safeguards for cross-border data transfers and provide any notices required by local law.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

Email: hi@loyaltydraw.com
Mailing Address:
Loyaltydraw.com Inc.
55 Commerce Valley Dr. W, Suite 502
Markham, ON, L3T 7V9
Canada

We are the organization responsible for personal information handled under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy laws.