Provider FAQs

Loyalty Draw is a digital coalition loyalty program that keeps customers coming back with built-in rewards, punch cards, and a monthly $3,000 prize pool — all managed with verified QR codes. You get more repeat visits and shared promotional reach without running your own contest.

When a customer scans your verified Loyalty Draw QR code, they earn entries into the monthly draw. Prizes are 1 × $1,000, 10 × $100, and 100 × $10, shared across all participating businesses — you don’t fund the prizes yourself.

No. We send a starter kit with ready-to-use QR code stickers and decals. Place them in a high-traffic spot and activate. Customers scan with their phones; you can use your phone to scan a customer’s loyalty card for punches or redemptions.

After you subscribe, we ship your starter kit with a placement guide. Once displayed, customers can start scanning immediately to earn entries and rewards.

Your kit includes Loyalty Draw QR codes in multiple formats (removable stickers, window decals, and a magnetic sign) plus a placement guide, squeegee, and small spray bottle for easy, bubble-free application. All QR codes are unused when shipped. Scanning an unused code while signed in as a provider automatically links and locks it to your business. The Safe QR Scanner is available for you and customers to verify any Loyalty Draw code.

No. For security and accurate tracking, all providers must use the verified QR codes supplied by Loyalty Draw.

Most businesses are live within minutes of receiving the kit. No technical skills are required.

No special training is needed for the monthly draw — customers scan your code themselves. If you offer punch cards or custom rewards, we provide simple step-by-step instructions for staff to redeem them.

We offer 3-month, 6-month, and annual subscriptions. Early annual subscribers can access a discounted rate through the Pilot Program.

The first 250 businesses receive 50% off the regular annual subscription when joining for 12 months.

No. Choose 3-month, 6-month, or annual plans based on your needs.

Each scan of your verified QR code is securely logged to the customer’s account and counted toward entries and rewards.

Yes. You can set eligibility rules, including location-based restrictions.

You choose the reward and number of punches. Customers earn punches only when you scan their Loyalty Draw card or punch card QR code. The same scan is required to redeem; if it isn’t scanned for redemption, the reward remains unused until it expires.

Yes. Add custom rewards, limited-time promos, or events alongside the monthly prize draw.

Our Safe QR Scanner verifies that every Loyalty Draw code is authentic and linked to your business, then checks the destination against Google Safe Browsing to block known dangerous or misleading sites. This prevents tampered or fake codes from sending customers to harmful pages.

See total scans, repeat visit rates, reward redemptions, and promo performance — plus traffic patterns, peak hours, and which days bring the most customers.

Yes. Loyalty Draw works alongside your existing marketing and promotions.

Yes, but each location (or Google Business Profile) requires its own subscription. You can manage all locations under one provider login; each location has its own verified QR code.

Yes. Assign admin access with different permission levels for scanning, redeeming, or managing rewards.

Level 1 admins can scan and redeem rewards. Level 2 admins can also create and manage rewards, punch cards, and QR code settings.

To add an admin, have them scroll to the “Request Admin Access” button below their Loyalty Draw card and tap it. Scan the QR code that appears to grant access instantly. Remove admins from your provider dashboard.

No. An internet connection is required for real-time scanning and logging.

No. The subscription includes the starter kit and setup support at no extra cost.

Cancel anytime. Access continues until the end of the current billing cycle.

No. Pricing is transparent with no surprise fees.

Yes. Upgrade or downgrade at the end of your current billing period.

Loyalty Draw fits most businesses that benefit from repeat visits — cafés, restaurants, bakeries, bars, gyms, salons, retail, services, attractions, and more.

Place the code near the point of sale and entrances, mention it at checkout, and promote it on your website and social channels.

You receive a verified QR code sticker, a 10×10″ window decal with the “hi” logo to identify your location to passersby, and a placement guide. Additional materials are available for purchase.

Direct POS integration isn’t required. Loyalty Draw works independently using QR code scans.

Contact us so we can update your location in the system, verify your new Google Business Profile listing, and issue a new verified QR code if needed.

Yes. Contact provider support to request a temporary pause.

Not yet. Loyalty Draw is currently available in Canada only, with plans for future expansion.

Quebec has specific legal requirements for promotional contests. We’re working toward compliance before launching there.

Yes, but customers won’t be eligible for the monthly prize draw until the program officially launches in Quebec.

All customer data is encrypted and stored in accordance with Canadian privacy laws.

No. You just need an active Google Business Profile. Customers scan your QR code in person; tracking happens through Loyalty Draw’s secure platform.

Use the contact page at loyaltydraw.com/contact, email support@loyaltydraw.com, or message us via WhatsApp — a chat bubble appears on all pages for providers and VIPs.